Privacy Policy

Effective Date: January 2026

At Ban-dia, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our brand online.

If you have any questions, you can reach us anytime at hello@ban-dia.com.

1. What Information We Collect

When you shop with us, we collect the following types of information:

a) Order & Checkout Information

To fulfil your order, we collect personal details such as:

  • Name

  • Billing and shipping addresses

  • Email address

  • Phone number (if provided)

  • Payment information (processed securely via Shopify's PCI-compliant system)

b) Device & Browsing Information

Automatically collected data includes:

  • IP address

  • Browser type and device

  • Time zone

  • Pages viewed, referring/exit URLs, and how you interact with our website
    This is gathered using cookies, log files, and Shopify analytics tools.

c) Marketing & Tracking Information

With your permission, we may collect and use your data for:

  • Email marketing (if you sign up)

  • Targeted advertising through platforms like Meta (Facebook/Instagram), Google, and others

  • Retargeting campaigns and performance tracking through cookies or pixels

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer service and support

  • Communicate with you about your order or our products

  • Improve and personalise your experience

  • Send promotional emails (only if you've opted in)

  • Run marketing campaigns and measure their effectiveness

3. Sharing Your Information

We share your information only with trusted third parties who help us operate our store:

  • Shopify (our e-commerce platform)

  • Payment processors (e.g. Shopify Payments, PayPal)

  • Shipping providers

  • Marketing platforms (e.g. Klaviyo, Meta, Google)

We never sell your data. Third parties are only given what they need to perform their services, and they must handle your data securely.

4. Your Right to Opt Out

You have control over how your data is used.

  • Email marketing: You can unsubscribe at any time using the link in any marketing email.

  • Tracking cookies: You can manage or disable cookies in your browser settings.

  • Targeted ads: You can opt out of interest-based advertising on platforms like Facebook and Google using their respective settings.

If you'd like us to remove your personal data entirely or stop certain uses, just email us at hello@ban-dia.com and we'll help.

5. Data Retention

We keep your order information for our records unless and until you ask us to delete it. This helps with returns, customer support, and legal obligations.

6. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

7. Your Rights (if you're in the UK/EU)

If you are a resident of the UK or EU, you have additional rights under GDPR:

  • Right to access your data

  • Right to correct or delete your data

  • Right to object to processing

  • Right to data portability

To exercise these rights, please contact us at hello@ban-dia.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date at the top.